Contact HMRC for general enquiries about customs processes. One swipe of the mobile device confirms that the truck has passed through with its documents in order. The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. Youll then take your documents to the front office and be directed to wait in your vehicle while the paperwork is processed. Service provided in partnership with AXA. If drivers are required to follow the orange itinerary to the Centre Douane SIVEP, our Eurotunnel Border Service team will be available to assist your drivers, facilitate inspections and be the link between the authorities and customs agents (RDE). A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. If you booked via a travel agent, tour operator, or coach operator, you will need to contact them to request any changes to your booking. Perfect for souvenirs and delicious French foods to take home. Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance): For all other bookings please submit a cancellation request. You can find out more about which cookies we are using or switch them off in settings. Our services are aimed at all RDE Customs declarants not present on the Cross-Channel platforms. Trkiye. The My Eurotunnel app lets you securely store and manage all your travel info. Or if it is not an emergency, you can complete an online claims form at https://uk.claims.axa.travel/. The island platforms are separated by single track, allowing vehicles to access the train from both sides. Take your family on a magical adventure to Disneyland Paris as it celebrates its 30th anniversary. Well send you a link to a feedback form. Your booking/account will be unlocked when they have finished the amendment. Avenue Montagne is full of ski stores, perfect for preparing for your next winter break. Our offices are open Monday - Friday 09:00 17:30*. Please note there are no VAT charges for travel on our passenger service. Europe 24 Hour emergency helpline: 0033487257124, Travel Insurance ASA Assistance Port 24/7 SIVEP. This monitors vehicles entering and exiting the site to manage traffic and security. If you would like assistance please call our Contact Centre. You will need to contact the agent or coach operator to request changes to your booking or booking details. can start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. A popular ski destination in the Alps, you can also indulge in a little (or a lot of) shopping here. To avoid any doubt, the government's border model states that from January 2021, temporary exports to the EU need to meet the same customs requirements as non EU countries. Passenger Cars and Motorhomes cannot travel on our freight ferry services. This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Contact with Border Force customs offices must only be about urgent questions about the physical intervention by Border Force of goods at: Border Force customs offices will only reply to questions where: Border Force is not responsible for delays caused by other government departments, ports, agents or supply chains and will not reply to these questions. Digital screens located on the freight exit route in France display the customs status linked to the vehicle. More than 50m. ACCs can start and end transit movement of goods at their own premises. If you made the booking yourself, it's likely you made the booking using your My Eurotunnel account. Please note there is no PABLO kiosk or customs office located in the Flexiplus Lounge and it is not possible to travel back from the Flexiplus Lounge to validate your tax refund forms, as border controls will have already been completed. There should be no idling of engines. PABLO is the electronic VAT refund processing system for France. Our offices are open Monday - Friday 09:00 - 17:30*. Failure to do so may result in your journey being delayed. Please note that such requests cannot be made by telephone. Getting an electronic refund via your credit card means you will be refunded in the currency of your card or bank account. Unfortunately we have not been able to receive your details. All prices include taxes, so you will not need to calculate how much you owe on top of the price tag. Fill in your details and well keep you informed about the most exciting offers, promotions and travel inspiration. Lithuania Your information is handled according to our privacy policy, and you can unsubscribe at any time. If you have an enquiry that isn't already covered by ourFrequently Asked Questions, you may wish tocomplete our form. Global Site (English) TransitNetin cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. Make travelling even easier with a My Eurotunnel account, Click here for our partner offers and savings, request another copy of your booking confirmation email, Request a confirmation email & unlock your booking, Click here to quickly and easily reset your password for your My Eurotunnel account, request a confirmation email & unlock your booking, update your Advance Passenger Information, our ticket terms and conditions for more information. The Administration Service Fee does not apply when booking or amending online and Flexiplus bookings. From Spain: +34 (0) 902 30 73 15 Once youve completed the paperwork process, you can return to your vehicle and you should leave immediately. You can also shop duty free (which is different from tax-free shopping with Eurotunnel Le Shuttle.
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